dkvip's Privacy Policy

This privacy policy applies to all users of the dkvip platform. When you open an account on dkviplogin.cam, use our services, or contact us, you consent to the collection and use of information as described in this policy.

dkvip is an online gaming and betting platform operated for users in Bangladesh. Our services are intended only for individuals aged 21 or above — by registering on this platform you confirm that you are at least 21 years old.

To learn more about us and how we operate this platform, you can read our About Us page. All general terms governing use of the platform are listed separately on the Terms and Conditions page.

dkvip collects user information through various methods. The types of information collected are described below:

2.1 Information You Provide Directly

When you register an account or contact us, you provide certain information yourself. This includes:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment-related information — such as your bKash, Nagad, Rocket or Upay number (we do not store your full account number)
• Documents required for identity verification, such as your National ID card or passport details

2.2 Automatically Collected Information

When you use the dkvip platform, certain information is recorded automatically through technical means:

• IP address and device type
• Browser version and operating system
• Browsing activity on the platform and page visit history
• Login time and session duration
• Transaction history and gaming activity

2.3 Information Received from Third Parties

For the purposes of fraud prevention and identity verification, we may sometimes receive information from authorised third parties. Such collection of information is always done on a legal basis and with your consent.

dkvip uses collected information for specific, defined purposes. We will never use your information unnecessarily or without your knowledge.

3.1 Account Management and Service Delivery

• Completing the account registration and verification process
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Providing VIP programme benefits
• Providing customer service and support

3.2 Security and Compliance

• Preventing unauthorised access to accounts
• Detecting and preventing fraudulent activity
• Verification related to anti-money laundering
• Age verification — preventing access by those under 21

3.3 Platform Improvement

• Reviewing and improving the user experience
• Identifying and resolving technical issues
• Planning new features and services

dkvip follows industry-standard technology and practices to ensure the security of your information.

4.1 Encryption and SSL Protection

Our platform uses SSL (Secure Socket Layer) technology, which encrypts all data exchanged between your browser and our servers. Passwords and sensitive information are stored using a one-way hashing algorithm, so even our staff cannot view this information directly.

4.2 Access Controls

Access to user information is limited only to staff who need it to carry out their responsibilities. Every access is logged and audited regularly.

4.3 Data Retention Period

Data from active accounts is retained for a minimum of five years after the account is closed, due to legal and regulatory requirements. Once this period has passed, the data is deleted using secure methods.

4.4 Response to a Data Breach

If a data breach occurs, we will promptly notify affected users and take the necessary protective measures. Our security team is engaged in round-the-clock monitoring.

dkvip does not sell or rent your personal information to third parties. However, data sharing may occur in the limited circumstances described below:

5.1 Service Providers

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification and technical services. These service providers receive only the information necessary to carry out their assigned tasks and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to provide information in response to a court order or a lawful request from a government authority. In such cases we will provide only what is legally required.

5.3 Fraud Prevention

In cases of serious fraudulent activity, limited information may be shared with other platforms in line with industry standards, in order to protect the interests of all users.

The dkvip platform uses cookies and similar technologies to improve your browsing experience and assist with platform analytics.

6.1 Types of Cookies

• Essential Cookies: Required for storing login status, session information and security tokens — without these the platform will not function properly.
• Functional Cookies: Used to remember your language preference, interface settings and previous activity.
• Analytics Cookies: Used to understand which parts of the platform are used most. This information is analysed in aggregate and anonymous form.

6.2 Cookie Controls

You can turn off non-essential cookies from your browser settings. Please note that disabling certain cookies may limit some features of the platform.

As a user of the dkvip platform, you have certain rights over your own information:

7.1 Right of Access

You may request a copy of the information we hold about you at any time. This request can be made via live chat or email and we will respond within 30 business days.

7.2 Right to Correction

If any information on your account is incorrect, you may request a correction. Verification may be required for changes to identity-related information.

7.3 Account Closure

You may request to close your account at any time. However, some information will be retained for the required period due to legal obligations.

7.4 Objection to Data Processing

In certain cases — such as marketing messages — you may object to the processing of your information. We will review reasonable requests and make a decision accordingly.

dkvip strictly follows an age verification policy. Our platform is not intended for anyone under the age of 21 and we do not knowingly collect information from anyone below this age.

If it comes to our knowledge that someone under 21 has opened an account, we will close that account and delete the associated information. If a parent or guardian believes their child is using this platform, please contact us immediately.

dkvip's servers and technical infrastructure may be located outside Bangladesh. Your information may be stored or processed in another country for the purpose of providing technical services.

For any such data transfer, we ensure that the receiving party follows appropriate data protection measures and is contractually bound to maintain confidentiality.

dkvip reserves the right to update this privacy policy when necessary. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of the page
• Send a notification to your registered email
• Inform you of the change when you access the platform

If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. We recommend reviewing this page regularly.

If you have any questions about the general terms of using the platform, you will find answers to common questions on our FAQ page.