FAQ
dkvip FAQ — Bonus, Deposit, Withdrawal and VIP
The most common questions that come up when playing at dkvip — how to claim the welcome bonus, depositing via bKash or Nagad,
how to withdraw quickly, and how VIP cashback is calculated — all answered in detail on this one page.
If you do not find an answer, our 24/7 support team is always available.
For ages 21+
Table of Contents
Welcome Bonus
Here you will find direct answers to the most common questions about dkvip's welcome bonus. It is a good idea to read the terms and conditions before claiming a bonus.
At dkvip you must complete wagering of 10 times the bonus amount — not the original deposit, only the bonus.
For example, if you deposit ৳1,000 you receive a ৳1,000 bonus; total balance ৳2,000. To withdraw this bonus,
৳1,000 × 10 = ৳10,000 in bets must be placed. Once wagering is complete, winnings from the bonus can be withdrawn.
Go to the dkvip login page and create a new account. If you make a minimum deposit of
৳300 for the first time, a 100% bonus of up to ৳15,000 will be added automatically.
No separate code is needed to receive the bonus — just make your first deposit on time.
If you deposit ৳30,200 or more, you will receive the maximum bonus of ৳15,000.
Yes, dkvip bonuses have a set validity period. If the wagering requirement is not met within the specified time
after the bonus is credited, the bonus and any winnings earned from it will be cancelled.
To find out the exact period, check the bonus section in the terms and conditions
or ask via live chat.
No. At dkvip only one account per player is allowed.
If the same person opens a second account, both accounts and their balances are at risk of being cancelled.
The bonus applies only once, at the time of the first successful deposit. Please follow responsible gambling guidelines.
At dkvip, once a bonus is accepted, the option to cancel it midway is generally limited.
Withdrawals cannot be made while a bonus is active — the wagering must be completed first.
If you truly want to play without a bonus, it is best not to select the bonus option when opening your account.
Contact live chat support for any questions.
If you deposit ৳30,200 you will receive the maximum ৳15,000 bonus (because 100% would be ৳30,200, but the cap is ৳15,000).
Total balance will be ৳30,200 + ৳15,000 = ৳45,200.
To withdraw this bonus you must complete ৳15,000 × 10 = ৳1,50,000 in wagering.
This is the maximum example of dkvip's official welcome bonus.
Deposit Questions
If you run into any issues depositing via bKash, Nagad, Rocket, or bank transfer, the answers below should help.
Deposits are usually reflected within a few minutes. If more than 15 minutes have passed,
contact dkvip's 24/7 live chat with your transaction ID or reference number.
Keeping a screenshot helps resolve the issue faster. If the money was sent to the wrong number
or through the wrong method, recovery may take a little longer.
Go to the dkvip deposit page and select bKash. Send money to the designated bKash number using the "Send Money" or "Payment"
option, then enter the transaction ID in the deposit form. Minimum deposit is ৳300.
Always use the latest bKash number shown in the app for each transaction — sending to an old number may cause problems.
dkvip itself does not charge any separate fee for deposits. However, your mobile banking service
(bKash, Nagad, Rocket, or Upay) may apply its own "Send Money" or "Cash Out" charges.
Those charges are determined by the respective app's policy and are outside dkvip's control.
Yes, the process is almost the same for Nagad. On the deposit page, select Nagad, send the amount to the given number and submit the reference ID from the Nagad app confirmation message. The minimum deposit is ৳300. Using the "Payment" option in Nagad usually reflects faster.
To play any game on dkvip — slots, live casino or sports betting — the minimum deposit is ৳300. This rule applies equally to all methods: bKash, Nagad, Rocket, Upay and bank transfer. Once the minimum amount is deposited, funds will be added to your account and you can place bets on all games.
How to withdraw money
Withdrawals are what players ask about most. Clear answers are provided here. Please also follow the responsible gaming guidelines.
No winnings earned from a bonus can be withdrawn until a 10x wagering requirement on the bonus amount has been completed. Once wagering is done, the winnings move to your main balance and you can withdraw provided you have at least ৳1,000. The original deposited amount (the non-bonus portion) is not held back by the withdrawal conditions.
The minimum withdrawal amount at dkvip is ৳1,000. A withdrawal request cannot be submitted if your balance is below this. This rule applies to all methods: bKash, Nagad, Rocket, Upay and bank transfer. Before withdrawing, make sure your wagering requirement has been completed.
dkvip typically completes withdrawals within 1 hour — via bKash, Nagad, Rocket or Upay. After the request is approved, the mobile banking network's own processing time may add a little extra. If your account is verified, there is generally no delay.
No, dkvip's withdrawal system runs seven days a week, twenty-four hours a day. Whether you submit a request at 2 AM or on a Friday or Saturday, the same 1-hour processing target applies. Bank transfers may depend somewhat on the bank's own working hours.
Yes. At dkvip, withdrawals must always be made to a bKash, Nagad, Rocket or Upay number registered in the account holder's own name. Withdrawals to someone else's wallet are not permitted and may cause the transaction to be blocked. For bank transfers, the account name must also match.
If a request is already being processed, cancellation may not be possible. If you have entered a wrong number or amount, contact dkvip live chat as quickly as possible. The sooner you get in touch before processing begins, the better the chance of correction. So double-check all details before submitting a request.
VIP benefits
dkvip's VIP program brings weekly cashback and special benefits for regular players. You can find full details on the dkvip VIP page.
Betting regularly on dkvip and staying consistently active creates the opportunity to move up to a higher tier automatically. Although no specific thresholds are published, the more regularly you play, the greater the chance of moving from Bronze to Silver, Silver to Gold, and Gold to Platinum.
dkvip VIP members may receive priority support, faster withdrawal processing and access to special promotional offers in addition to weekly cashback. The higher the tier, the more benefits available. See the dkvip VIP page for the full list of benefits.
dkvip has a total of four VIP tiers:
• Bronze — up to 0.4% weekly cashback
• Silver — up to 0.8% weekly cashback
• Gold — up to 1.1% weekly cashback
• Platinum — up to 1.5% weekly cashback
Each tier applies cashback on the net loss for that week.
• Bronze — up to 0.4% weekly cashback
• Silver — up to 0.8% weekly cashback
• Gold — up to 1.1% weekly cashback
• Platinum — up to 1.5% weekly cashback
Each tier applies cashback on the net loss for that week.
Weekly cashback is calculated by subtracting total winnings from total losses for the week — that is, it is applied on net loss. Example: if you are a Gold member and your net loss for the week is ৳20,000, you receive ৳20,000 × 1.1% = ৳220 cashback. This is the maximum applicable rate for that tier. No cashback applies in a profitable week.
dkvip cashback is generally added to your account balance. Whether it can be withdrawn and whether any conditions apply depends on your tier and the current policy. To find out the exact terms, ask via live chat or read the terms and conditions in the VIP section.
Staying regularly active is required to maintain your tier. If you are inactive for an extended period or do not maintain a certain level of activity, your tier may be reviewed. However, dkvip tries to retain active players. To check your tier status, use the VIP section of your account or live chat support.
Have more questions? We're here
24/7 Live Chat Support
For any issue — deposits, withdrawals, bonuses or VIP — dkvip's live chat team is ready to help around the clock in both Bengali and English. Click the chat icon at the bottom corner of the site to connect.
Email support
If your issue is not resolved via chat or you need to send detailed documents, contact us by email. The dkvip support team replies in Bengali. Email address: [email protected]
dkvip's support team aims to respond in the shortest time on average. Live chat provides the fastest resolution.